Thank you for using our Translate Mate subscription services. We offer a refund policy as follows:

1. Refund Eligibility

We offer refunds within 30 days of the original purchase of the subscription. To be eligible for a refund, customers must meet the following criteria:

• The refund request must be made within 30 days of the purchase date.
• The Translate Mate subscription should not have been extensively used.
• No violations of our Terms of Service should have occurred.

2. How to Request a Refund

To request a refund, please contact our customer support team at: [email protected]. Please include the following details in your refund request:

• Your name and email address used for the purchase.
• Date of purchase.
• Reason for the refund request.

3. Refund Review Process

Once we receive your refund request, our team will review it within 5 business days. We may reach out to you for additional information or clarification regarding your request.

4. Refund Decision

Upon reviewing your refund request, we will determine its eligibility based on the criteria mentioned in section 1. If your request is deemed eligible, we will process the refund and credit it to the original method of payment within 5-7 business days.

If your request is found not eligible, your Translate Mate subscription will continue to be active until the end of the current subscription period.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at: [email protected].

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the refund policy regularly.